| Frequently Asked Questions (FAQs) |
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If you are experiencing problems, please check through our help topics to see if your question has already been answered. |
Yes. When you click to send an e-card, look for the browse button next to the image. Before you upload, click the [?] symbol to show you which files are allowed.
Uploading invalid files could result in your account being suspended. |
| Yes. Look for the enlarge icon below the card picture. Click the enlarge icon to open a new window, which will display the full size view. |
Yes. In your account area, click the 'View Sent E-Cards' link.
Look for Pickup Status heading to check how many of your cards have been picked up.
Click VIEW link to view the pickup history for an e-card. |
| When you are filling out your e-card information, look for the 'Emoticons' link next to the comments box. Click this link to open a new window, which displays the emoticons. Click an emoticon to add to your comments. |
| Reminders are useful if you want to be receive notification of any up and coming events, such as birthdays or anniversaries. On the specified date, we will send you an e-mail to remind you of your event. |
No. Passwords are encrypted in the database and cannot be resent. Use the link on the login page to get a new password.
Once a password has been e-mailed to you, it is recommended you log in to your account area and update it to something you can remember. |
| Most probably you have reached your allowed limit. To have your limit increased, please contact us. |
| Most probably you have reached your allocated limit for address storage. Please contact us to have it increased. |
Look for the cross beneath any system image. Click the cross to add an image to your favourites. An error will display if the image already exists in your favourites.
Once favourites have been added, click the link in your account area to view your favourites. |
| Look for the 'Send as E-Card' link beneath any of our images. |
| Look for the 'Preview' link next to the drop down menu listing the poems. This will open a new window. In the new window, use the drop down menu to select a poem to view it. |
| Look for the 'Preview' link next to the drop down menu listing the poems. This will open a new window. In the new window, use the drop down menu to select a poem to view it. |
| Look for the 'Preview' link next to the drop down menu listing the music files. This will open a new window. In the new window, use the drop down menu to select a file. |
Look for "Add More Receiver??" button inside the "Recipients Details" heading on ecard preview page and connect your contacts with the greeting card.
Let us help you through all the steps:
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| In your account area, click the 'Change Password' link. Once your password has been changed you will have to log back in with your new password. |
| In your account area, click the 'Change Password' link. Once your e-mail address has been changed, you will need to re-verify your account. |
| A plug in is a software module that adds a specific function to the browser. You may need to install plug ins to view music or flash files. |
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